Playback Media

The Playback Pack is a collection of visual worship elements containing 30 motions (each in HD, SD and Triple Wide resolutions) and 40 still images (each in a single screen and Triple Wide resolution). Each Playback Pack is shipped on a 4GB brushed metal flash drive. It recommended to load the content from the Playback Packs onto your Playback Drive or other visual worship library before playing the videos back within your presentation software. It is Mac & PC compatible. All of the visuals on the Playback Pack are compatible with every major presentation software.

The Playback^TM Drive is a hard drive that is shipped with content already on the hard drive for you to use in your events or video productions such as worship services, DVD’s or video pieces, announcements or whatever needs your organization has for stock video playback. This drive was designed for anyone who needs video content. The actual hard drive itself is not a Playback Media drive, however we are an authorized reseller of the Other World Computing Mercury Elite, which we have stood by for many years and continue to do so. For more information, please feel free to email us, info@playbackmedia.com

The Playback^TM Drive is a product of Orange Thread Media, however the content on the actual drive is a partnership of Orange Thread Media, worshipVJ and Visual Worshiper. You will find each selection of content on the hard drive separated by who created each visual piece. For more information on Orange Thread Media: www.OrangeThreadMedia.com For more information on worshipVJ: www.WorshipVJ.com For more information on Visual Worshiper: www.VisualWorshiper.com  

Please allow 5-7 business days to process your Playback^TM Drive, although if drives are in stock, your order may be processed earlier. Each hard drive has to be loaded with content and packaged before being shipped. Standard shipping usually takes 3-5 business days. If you would like more information on the status of your order, please email us at info@playbackmedia.com  

No. That’s the joy of having such a reliable drive like the OWC Mercury Elite. It’s just like any other hard drive you own, the content just was shipped on there. You are welcome to move the content to any other hard drive, as well as put anything else you would like on your Playback^TM Drive. Please make sure you back up your content before you delete anything. We are not responsible for the loss of content unfortunately.

Of course!! When you click the “Buy” link at the top of this page, or the “Pre-Order” or “Buy One” buttons on the other pages, you will be taken to the checkout terminal. Here you will have the option to upgrade to a 1 TB or 2 TB hard drive. As well, you can upgrade to add the FireWire 800 and eSata connections if you would like to. Additional costs may be incurred.

Unfortunately at this time we are only offering a complete package. We cannot extend any discounts for users who already own a selection of this content. We are very sorry for any inconveniences.

Unfortunately at this time we are only offering a complete package and not selling the hard drive or content separately. Therefore we are not able to offer a package of just the content on the drive. A good amount of the content on this drive can be found and purchased individually at other online digital stores.

After purchasing a Playback^TM Drive, you will have the choice to join our mailing list. Once you are a member of the mailing list, each month we will send out a link that is exclusively for those who are members of this list. For more questions, please feel free to email us at info@playbackmedia.com

Playback Packs should ship immediately after ordering. During certain busy seasons, Playback Packs may take 24 hours to ship. Feel free to contact our team for more information.

Being that the Playback^TM Drive is a hard drive that Playback Media adds specific content to, we must first load all the content prior to shipment. For this reason some drives may take 2-4 days before they ship depending on inventory. If you need any more information, please feel free to email us at info@playbackmedia.com

Your Playback^TM Drive is shipped via FedEx and a tracking number should be emailed to the email address you used when you checked out. If for some reason you did not receive that number, please email us at info@playbackmedia.com. We would be more than willing to send your tracking number again.

Yes. If you have a FedEx account that you would prefer to pay shipping on, please call our offices at (615) 752-4119 and we will do our best to accommodate your request.

The Playback^TM Drive takes 5-7 business days to process and another 3-5 business days depending on location to ship your drive. If it has taken longer than the allotted time and you still have not received your product, please call our offices at (615) 752-4119 and have your order number ready. We apologize for any inconvenience ahead of time.

The Playback^TM Drive is a product of Playback Media and to receive help and/or assistance while ordering, please call our offices at (615) 752-4119. If you would prefer to email, please send us your question to: info@playbackmedia.com. We will make sure to respond as quickly as possible.

Yes. You may pay by check, however we will not be able to ship the product until we receive your check. In order to pay by check, please send your full amount made out to Orange Thread Media, LLC to the following address. Please include a printed copy of the “buy” page on this site as a way to ensure details of your purchase are fulfilled. If you have any questions, please don’t hesitate to call (615) 752-4119.

Orange Thread Media, LLC 2117 12th Avenue South Nashville, TN 37204

 

Be sure to check the following items if your credit card was denied:

1. Make sure that you have entered your 16-digit credit card number correctly (without dashes)
2. Make sure that the card you are using has not expired
3. Make sure you are entering the correct security code from the back of your card.

If all else fails, try a different card or contact your credit card company to make sure there are no holds on your account.  

If for some reason you did not receive your confirmation email, please send an email with the following information toinfo@playbackmedia.com

• First & Last Name
• Date of purchase
• Number of hard drives purchased
• Shipping Address
• Phone Number

We will do everything in our power to make sure you receive your Playback^TM Drive in a timely manner.  

Yes, The content is the exact same on every drive sold. The only difference is the fact that you have more space with which to play.

If your product was defective when it arrived, please send it back to us. We will reimburse all standard ground shipping costs. Please email us at info@playbackmedia.com with a note that you are returning a dead Playback Pack. We’ll send you a new Pack as soon as we get the defective one. If you wish to be reimbursed for your shipping costs, please include any receipts in your package or email a scanned receipt. Reimbursement will arrive, with the newly shipped product. We are extremely apologetic for the inconvenience this may have caused

Absolutely! We don't limit your use of the actual flash drive in any way (aside from space limitations of the physical flash drive). Feel free to delete the content (this is where we have to remind you to back up your content) and put any file you wish on the flash drive. It's your flash drive, use it! We've already heard of a many people using the flash drive for the following purposes:

• Transferring video files from one computer to another.
• Sending song sheets to a co-worker to copy or print.
• Store files a worship team may use every week.
• and many more!

The hard drive itself is an OWC Mercury Elite AL-Pro and your hard drive will be repaired and/or serviced by Other World Computing. Therefore, in the event of a drive failure, you will need to fill out the information on this page and submit it for an RMA. You will then be emailed your return information. The OWC Mercury Elite Hard Drive warranty covers repair or replacement of the physical components only. They cannot guarantee a prevention of data loss. Please back up any data prior to sending the unit in for repair or replacement. If a simple transferring of the data is not possible due to total failure of the drive, we do recommend Drive Savers for Multi-platform Data Recovery. They can be contacted at (800) 440-1904. Please reference this number for a special referral discount through Other World Computing: DS16500  

If your product was defective when it arrived, please send it back to us. We will reimburse all standard ground shipping costs. Please email us at info@playbackmedia.com with a note that you are returning a dead hard drive. We’ll send you a new drive as soon as we get your drive back. If you wish to be reimbursed for your shipping costs, please include any receipts in your package or email a scanned receipt. Reimbursement will arrive, with the newly shipped product.  

Yes. The OWC drive has a 3 year warranty. Click here for more information.

Unfortunately when you format a hard drive, all the data is lost during the process. We would highly recommend backing up all your data prior to a reformatting. We are not responsible for any data loss.

The minimum requirements for the Playback^TM Drive is Windows XP service pack 2 or greater. If for some reason you are not able to see the Playback^TM Drive when you plug it into your computer try these things first:

1. Plug in the hard drive directly to the computer (not through another drive) via Firewire.
2. Plug the hard drive directly into the computer via USB.
3. Make sure there is a blue light on the front of the hard drive. If there is not one, please send us an email at info@playbackmedia.com

If after trying the above options, and you still do not see the drive mounting, please give our offices a call at (615) 752-4119. If you need any more information than is provided on this site, and/or you cannot find the answer to your question, please don’t hesitate to contact Orange Thread Media via the following methods of contact: Phone: (615) 752-4119 Email: info@playbackmedia.com Mail: Orange Thread Media, LLC ATTN: Playback Drive 2006 Acklen Avenue, Suite 128341 Nashville, TN 37212